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"Callers tire of boring, repetitive on-hold messaging, and businesses need an easy way to control what callers are hearing in advance and on the fly," says Julie Brown, president and CEO of Easy On Hold.
That's why she's hoping her company's "Streaming Queue Music" will help contact centers "truly differentiate their customer experience."
As part of Avaya's DevConnect program, Easy On Hold will work with Avaya's Aura contact center system to test its software, which allows call centers to stream music to callers while they're on hold, TechCrunch reports.
"We're excited to see how our solution will change the way contact centers interact with customers," says Brown. Read the Entire Article
Selected Grant News Headlines
A customized collection of grant news from foundations and the federal government from around the Web.
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"It's a great resume piece for youth to be involved in something in their community," says the coordinator of music and digital arts at an organization called BGC Kawarthas in Canada. That's...more
"No other industry in the world would accept giving away their product without being compensated fairly," says Lou Ragagnin, CEO of Re:Sound, a not-for-profit music licensing company in...more
Foundation: Quad Cities Community Foundation
When two sisters in their 20s died in a freak accident on their family farm in Mercer County, Ill., they left behind a legacy of giving. The Dorothy-Dorothy-lake Foundation, set up in their...more
If you're the CEO of an arts and culture organization, there's a pretty good chance you've got a problem on your hands. That's because, according to a LinkedIn post by the president and CEO of...more
"Like Willie says, this is all about making it a little easier for thousands of artists to continue doing what they love: going out and playing for their fans." That's what Willie Nelson has to...more
For 17 years, the Allentown Art Museum has held its annual "Cocktails & Collecting" fundraiser, in which silent and live auctions feature works by local artists. This year's event, scheduled for...more
"We are delighted to welcome new faculty members to Bryant community who bring a wealth of expertise, experience, and perspectives that I am quite certain will enrich our learning environment and...more
Social Entrepreneurship
Spotlight
Top iTunesU Courses that Aim to Inspire Social Entrepreneurs
iTunes U has a variety of courses geared towards social entrepreneurship. With this app, it allows students to have customized learning experiences. Through learning that’s tailored to suit every student aspiring to be a social entrepreneur, SocialEarth.org checks off the top iTunes U courses and classes that are free to take. Some have videos, others have only audio. Take your pick:
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