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"Callers tire of boring, repetitive on-hold messaging, and businesses need an easy way to control what callers are hearing in advance and on the fly," says Julie Brown, president and CEO of Easy On Hold.
That's why she's hoping her company's "Streaming Queue Music" will help contact centers "truly differentiate their customer experience."
As part of Avaya's DevConnect program, Easy On Hold will work with Avaya's Aura contact center system to test its software, which allows call centers to stream music to callers while they're on hold, TechCrunch reports.
"We're excited to see how our solution will change the way contact centers interact with customers," says Brown.
Selected Grant News Headlines
A customized collection of grant news from foundations and the federal government from around the Web.
Sphinx Works to Diversify the World of Classical Music as Funding Contracts.Sphinx has launched six successful classical ensembles, commissioned nearly 100 works by composers of color, and grown an...more
Encore Data Products is set to showcase its latest educational technology at the ISTE 2025 conference.The ISTE conference is known for bringing together educators and tech leaders to discuss the...more
Community School of the Arts has been approved by the state as a service provider for families who receive the Education Freedom Account funds.Families who homeschool their children or have children...more
Green Bay's Studio 12 and the Ashwaubenon Performing Arts Center have formed the Northeast Wisconsin Theater Collaborative.NEWT will put on a production of Hadestown: Teen Edition at the Ashwubenon...more
Three Santa Barbara Strings Young Violinists Travel To China - The Santa Barbara Independent.Three fifteen-year-old violinists from the Santa Barbara County Allison Feinberg, Jane Smylie and Claire...more
Aurora's Burrell Arts Campus lauded nationally for innovative arts education.K 12 magnet school is the district's first arts-focused campus.Known locally as "Burrell Arts," it operates in two...more
'I'm never going to stop': Facing NEA cuts, a young composer and an unusual music venue turn hurt into action.A corrugated steel water tank sits atop a hill in the northwest corner of Colorado, near...more
Whistling Woods International (WWI) offers a wide range of courses including acting, fashion, music production, media and communication, visual arts, graphic design, animation, game development and...more
Arts and humanities education in Australia is undergoing significant structural change.Australian universities are reassessing their course offerings, with arts and humanities programs frequently...more
Stoney Creek's second-grade musical blends creativity, life lessons.In her free time, Joanne enjoys spending time with her family, checking out local theater and keeping up with all the exchange...more
Social Entrepreneurship
Spotlight
When it Comes to Social Enterprises, Failure is the Best Platform for Innovation
In the world of social enterprises, failure is a cringe-worthy moment nobody wants to talk about. But, social entrepreneurs can benefit from their failures.
